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Frequently asked questions
How do I track my order?
You'll receive a tracking email once your order ships. Check your spam folder if you don't see it within 2-3 days.
How long does shipping take?
Delivery typically takes 14-20 business days maximum, but often arrives sooner! You'll receive tracking information once your order ships.
What size should I get?
We recommend Medium for most cats! Check our size chart on the product page to compare your cat's measurements. When in doubt, size up for extra comfort.
Can I return it?
We offer 30-day returns from the order date on unused items in original condition. Due to hygiene standards, we cannot accept returns on used beds. If you receive a damaged or defective item, contact us immediately and we'll resolve it!
I haven't received my order yet, what should I do?
Check your tracking email first. If it's been over 7 business days, contact us and we'll help!